Delivery & Returns
PLEASE NOTE THAT ORDERS WILL TYPICALLY BE DISPATCHED WITHIN 3 WORKING DAYS. PLEASE ALSO ALLOW THE FOLLOWING TIMESCALES FOR SHIPPING:
Mainland UK Orders (including Highland & Islands of Scotland)
| Large letter under 100g e.g. essential oil cap labels* (2-3 days from dispatch) | £1.10 inc VAT |
| Standard delivery (2-3 days from dispatch) for orders under 2kg | £3.60 inc VAT |
| Express delivery (1-2 days from dispatch) including for orders over 2kg | £5.99 inc VAT |
| Standard delivery (2-3 days from dispatch) on orders over £60 inc VAT | FREE |
| Next Day Priority Delivery** | £10.20 inc VAT |
Offshore UK Orders (Channel Islands, Isle of Man, Northern Ireland)***
| Large letter under 100g e.g. essential oil cap labels* | £1.10 inc VAT |
| Orders under 2kg | £5.99 inc VAT |
| Orders weighing 2kg to 5kg | £10.55 inc VAT |
| Orders over 5kg | £21.88 inc VAT |
** Next Day Delivery available for orders placed before 12 noon for weekday delivery only.
*** Allow up to 3 days for offshore shipping
UK Collection Point (Melton Mowbray)
Orders for collection can be placed if you are collecting from our Melton Mowbray Shop, from Monday to Friday between the hours of 10am - 4pm. Simply, follow the checkout process as normal but leave us a note saying that you will be coming into store to collect your items. On collection we will refund your shipping charge.
Collection Address:
Holistic House 38-40 Pate Road
Leicester Road Industrial Estate
Melton Mowbray
Leicestershire
LE13 0RG
Overseas Orders
Postage and packing for overseas orders is charged at cost and will be calculated according to the size and weight of the parcel and delivery location.
Duty / Tax for Overseas Orders
Please note that customers are responsible for paying any applicable duty or tax in their own country upon receipt of order.
Returns
You can view our returns policy for damaged, faulty or unwanted items in our full Terms & Conditions. Returns can be requested via your 'Order History' in 'My Account'. Choose the order in question and click on the red returns arrow next to the product/s that you wish to return. We will respond to your request ASAP.
